Clarksville Auto Repair

Call Us:(812) 748-8011
Mon - Fri: 8:00 AM - 5:00 PM
5

Came here for the first time about two weeks ago after two different shops being unsure of my problem. The diagnosed it right away and fixed it immediately. No problems since. Would definitely recommend!

1

I brought my car in due to the transmission slipping. We were told it could be about a week before they were able to start work on it due to my Carvana warranty. 2 weeks passed and my husband called and they told him they couldn’t find the problem. I was upset that they never called and just let my car sit there. I guess they eventually took it on a highway test drive and discovered the problem. I got no calls or updates and this ended up taking over 6 weeks. I picked my car up yesterday and the issue that I brought it in for is still not fixed. Also, my husband called a couple of times over this period and the gentleman on the phone just hung up on him before he could ask any additional questions. Im pretty understanding. I know things take time but one or two phone calls with an update would have been helpful. I’m so disappointed. I went 6 weeks without a car and now my warranty is about to run out and my car is not running any better.

4.5

Gary and his team at Mr. Transmission have always provided wonderful service to me and other members of my family. He has repaired and/or replaced everything from brakes to a transmission on various vehicles for my family! Most recently, my daughters vehicle was making a thumping sound under the hood. I was afraid it was going to be a major and costly repair. They diagnosed the problem as a simple loose screw in the steering column. He replaced the screw and there was no charge! Thank you Gary for providing great trustworthy service!

1

Took my vehicle to Tire Discounters in New Albany, IN: worn belt & alternator. Replaced the belt but not the alternator as its under warranty with Mr Transmission of Clarksville. Took vehicle to Mr T but was told it was the compressor. Took the vehicle back to TD to confirm & the master tech said it was the alternator, by sound and by touch. Mr T refused to work on my alternator & mocked TD in the process. TD changed compressor (didn't fix) then took vehicle back to Mr T to replace alternator (fixed). This misdiagnosis cost me a lot of money for a repair that would have been free. I'd expect an apology & recompense for such an error; doubt this would happen. No need to reply: I won't be returning unless it is a warranty issue.

Hi Aaron, we apologize for any inconvenience we may have caused for you. We strive to provide the best possible customer service and experience, and to exceed expectations while being trusted with your vehicle. We have reached out to you so that we can make this right. We would like to reimburse you for your unnecessary costs related to this situation. We also are willing to provide you with additional reimbursement for the time you spent and the aggravation of this entire situation. Please reach out to us at your convenience so we can get this matter resolved.

- Mr. Transmission - Milex Complete Auto Care - Clarksville
4

Took my vehicle to Tire Discounters in New Albany, IN: worn belt & alternator. Replaced the belt but not the alternator as its under warranty with Mr Transmission of Clarksville. Took vehicle to Mr T but was told it was the compressor. Took the vehicle back to TD to confirm & the master tech said it was the alternator, by sound and by touch. Mr T refused to work on my alternator & mocked TD in the process. TD changed compressor (didn't fix) then took vehicle back to Mr T to replace alternator (fixed). This misdiagnosis cost me a lot of money for a repair that would have been free. I'd expect an apology & recompense for such an error; doubt this would happen. No need to reply: I won't be returning unless it is a warranty issue. UPDATE: Mr Transmission did reach out following the review and did, in fact, refund me the money it cost to replace a part and did offer an apology! For this, I can change the star rating.

Hi Aaron, we strive to do our very best to always exceed our customers' expectations. We are sorry your experience did not meet our standards. We sincerely apologize for the misdiagnosis on your vehicle, and any inconveniences it caused. We would like to make this right. If you could email us an image or scan of the receipt for your AC compressor repair, we will fully compensate the expense for it. Please send the receipt to [email protected] We appreciate your business and value your feedback. Thank you, and we hope you have a great day.

- Mr. Transmission - Milex Complete Auto Care - Clarksville
5

Great place to have work done on your vehicle, very reasonable prices, no "extra" charges, honost good people, highly recommend!

Hi Jeremy, thank you for leaving a 5-star review! We're proud to hear that we were able to exceed your expectations through our customer service and pricing! We appreciate you recommending us, and we hope to see you again sometime at Milex Mr. Transmission Clarksville!

- Mr. Transmission - Milex Complete Auto Care - Clarksville
5

Hi Steve, thanks for the 5 stars! We're happy to hear you enjoyed your experience with us, and we hope to see you again sometime at Milex Mr. Transmission Clarksville!

- Mr. Transmission - Milex Complete Auto Care - Clarksville
1

Liars and thieves, stay away

5

They had me back on the road in 2 days.

5

Really good business, they held my car for me while I was recovering from my surgery with no extra charge. They fixed my car for me and now she purrs like a kitten!!! Thank you so much to such a wonderful crew

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